Service Desk Team Lead with English plus preferable Spanish or French or Swedish language knowledge (Budapest)

Tech Mahindra Limited Magyarországi Fióktelepe

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Service Desk Team Lead with English plus preferable Spanish or French or Swedish language knowledge (Budapest)



Role Description:



This is a leadership role. The team leader will be a people manager to the IT service desk team. The team leader will be responsible for all the KPI’s of the team and should be able to do look at least 1 year ahead for the team.



Key Accountabilities:




  • Understand and keep track of key team KPI’s. Manage dips in performance with adequate reinforcement plans proactively

  • Monitors, coordinates and supervises the daily activities of the staff in the operations team.

  • Manage staffing

  • Manage Attrition, Recruitment and Hiring

  • People management and associated responsibilities like performance and development management

  • Manage relationships of the key interfaces of the team

  • Able to plan long term improvements, looking at least 1 year ahead

  • Understanding of processes run by team and ability to bring in improvements and efficiencies within the team

  • Able to conceive and implement productivity improvements within operations

  • Manage escalations across the IT service desk



Must to Have:




  • Very good people management skills, should have experience in previous roles

  • Very good communication skills, should have managed services across geographies

  • Ability to drive initiatives in the team with creativity and a long term vision

  • ITIL understanding, experience of dealing with process improvements

  • Having a proven track record

  • ITIL foundation certification

  • Must be a English plus preferable Spanish or French or Swedish speaker



Experience:




  • Experience in hiring and building small to mid-sized teams

  • Experience in managing technical teams

  • Experience in handling a high volume operations teams



Educational Qualifications:




  • Graduate



What we offer:




  • Competitive salary

  • Multinational organization

  • Nice environment

  • Venue easy to access

  • Usage of English language

  • Possibility for growth

  • Effective team



Location:




  • Budapest



Please send your CV.



Szakterületek

  • IT / Informatika

Munkavégyés helye

    Utoljára aktualizálva : 2018-08-09 10:24:17