Reservations Agent

Kempinski Hotel San Lawrenz, Gozo, Malta

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Reservations Agent

Kempinski Hotel San Lawrenz is looking for a Reservations Agent to join our friendly team. You will be responsible for dealing with reservations enquiries and materialising the maximum number of reservations and requests.

Key responsibilities will include:

  • Managing reservations both on the telephone and through the Kempinski website

  • Reviewing daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability

  • Ensuring client satisfaction whilst at the same time adhering to Kempinski service standards

  • Following the Kempinski internal credit policy

  • Following up on lost business and bringing information about them to the knowledge of the department superiors

  • Spot-checking reservations made the previous day and following up on all VIP arrivals 

Kempinski Hotel San Lawrenz Gozo Malta

Perfectly located in blissful countryside and surrounded by 30,000 square metres of beautiful hotel grounds and semi-tropical gardens, Kempinski Hotel San Lawrenz features 140 elegant rustic rooms and suites as well as a range of distinctive dining venues for all occasions and tastes. 

Desired Skills & Qualifications:

  • Bachelor degree in Hospitality or similar field

  • Experience in a reservations department within the hotel industry

  • Strong Opera systems skills

  • Good knowledge of MS Office suite

  • Excellent communication skills at all levels

  • Excellent spoken and written English

  • Any additional languages, including German, would be a benefit

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!


  • Asszisztencia / Adminisztráció

Utoljára aktualizálva : 2018-05-28 16:43:08